How to add feedback questions to your Papermark documents

Collecting feedback from your document viewers can provide valuable insights into how your content is being received. Papermark makes it easy to add custom feedback questions to your documents, allowing you to gather specific information from your audience. This guide will walk you through the process of adding feedback questions to your Papermark documents and viewing the responses in your analytics.

Step 1: Access Link Settings

To begin adding a feedback question to your document, you need to access the link settings:

1. Log into your Papermark account.
2. Navigate to your document dashboard.
3. Click on the document you want to add a feedback question to.
4. Click on the "Settings" or gear icon to access link settings.

Go to My Documents

Step 2: Understand plan requirements

Before adding a feedback question, it's important to understand that this feature is available on specific plans:

• Free Plan: Basic reactions are available.
• Pro Plan: Basic reactions are available.
• Business Plan: Custom feedback questions are available.
• Data Rooms Plan: Custom feedback questions are available.

If you're on the Free or Pro plan and want to use custom feedback questions, you'll need to upgrade to a Business or Data Rooms plan. Learn more about Papermark's pricing plans.

Step 3: Enable Feedback Question

Once you're in the link settings and have the appropriate plan, you can enable the feedback question feature:

1. Scroll down to the "Feedback Question" section in the link settings.
2. Toggle the switch to enable the feedback question feature.
3. If you don't have the appropriate plan, you'll be prompted to upgrade.

Step 4: Configure your feedback question

After enabling the feedback question feature, you can configure your question:

1. Select the question type from the dropdown menu (currently "Yes/No" is available).
2. Enter your custom question in the text field (e.g., "Was this document helpful?", "Are you interested in our product?").
3. Save your settings to apply the changes to your document link.

The question will appear to viewers after they've viewed your document, providing them with an easy way to share their feedback.

Step 5: View feedback responses in analytics

Once viewers start responding to your feedback question, you can view their responses in your document analytics:

1. Navigate to your document's analytics page.
2. Look for the "Feedback" section or check individual viewer entries.
3. View the responses to your feedback question, which will show whether viewers answered "Yes" or "No."
4. Use the filter options to sort or filter responses if needed.

This data can help you understand how your document is being received and make improvements based on viewer feedback.

Step 6: Analyze and act on feedback

The final step is to analyze the feedback you've received and take appropriate action:

1. Review the feedback responses to identify patterns or trends.
2. Compare feedback with other analytics data, such as time spent on each page or completion rates.
3. Make improvements to your document based on the feedback received.
4. Consider updating your feedback question periodically to gather different types of information.

By regularly reviewing and acting on feedback, you can continuously improve your documents and better meet the needs of your audience.

Conclusion

Adding feedback questions to your Papermark documents is a powerful way to gather insights directly from your viewers. By following the steps outlined in this guide, you can easily set up custom feedback questions and use the responses to improve your content and better understand your audience.

Remember that feedback questions are just one of many analytics features available in Papermark. For more information on tracking document engagement, check out our articles on document analytics, viewer analytics, and page-by-page analytics.

Create feedback question